Refund & Cancellation Policy
Transparent, institutional guidelines governing cancellations, subscription billing cycles, and refund eligibility across ALFASIHUN services.
Effective Date: November 1, 2026 · Managed via Paddle Merchant of Record
Before You Subscribe
Review product pages and billing details before checkout.
Cancel Anytime
Instant self-service cancellation via in-app Account Settings.
Merchant of Record
Secure global transactions managed and backed by Paddle.com.
1. Subscription start and evaluation
Current Paddle subscription prices do not include a free-trial period. Subscription billing starts through checkout; review the amount and renewal interval before confirming.
Please review product capabilities, plan limits, price, and renewal terms before confirming checkout.
2. Subscription Cancellation (Self-Service at Any Time)
You may cancel your active subscription at any time without penalty or cancellation fees directly through your account:
- Navigate to Settings > Subscription inside your authenticated workspace.
- Click Cancel Subscription and confirm your choice.
- Alternatively, you can manage or cancel your recurring plan through the self-service Paddle customer billing portal linked on your invoice receipts.
Upon cancellation, automatic recurring billing will stop immediately. You will retain complete operational access to all features and client workspaces until the conclusion of your current paid billing period.
3. Refund Policy & Eligibility
Because access begins after checkout and current Paddle prices do not include a free-trial period, subscriptions are generally non-refundable once billed. However, we consider refund requests under the following circumstances:
- Statutory Cooling-Off Rights: If you reside in the European Union or United Kingdom, you have the right to withdraw from your purchase within 14 days of subscribing, provided you have not extensively utilized paid compute or analytical services.
- Duplicate Billing or Technical Malfunction: In the rare event of duplicate charges or confirmed platform outages that prevented access, full refunds for the affected billing cycle will be promptly issued.
- Service Discrepancies: If an unforeseen billing anomaly occurs, our billing desk reviews every request on a fair, case-by-case basis.
4. Merchant of Record & Billing Support
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns and dispute resolution in coordination with ALFASIHUN.
Charges on your credit card or bank statement will appear as PADDLE.NET * ALFASIHUN or similar descriptors.
5. How to Request a Refund or Billing Assistance
To submit a billing inquiry or refund request:
ALFASIHUN Executive Billing Desk:
Email: support@alfasihun.com
Please include your account email, business name, and transaction reference ID (found on your email receipt). Inquiries receive formal acknowledgment within 24 business hours.
You may also contact Paddle Buyer Support directly at paddle.net using the order details from your receipt.
Have a question regarding your billing or subscription?
Our support team and billing desk are here to assist with any questions about plans, payments, invoices, or adjustments.